How to collect
SUPPORTSHOW on Brocade switches (6505)
Sometime if it is required to collect the support show asked
by your vendor/manufacturers, here is how you can gather that information:
1-
Using Putty
Login to switch using IP address or hostname
with the following parameter.
Collect the file once completed.
2-
Using HyperTerminal
Brocade – How-To Collect a
“supportshow” from a Brocade Switch 6505from a Windows Host with HyperTerminal
Follow these steps:
Follow these steps:
1.
Start
the HyperTerminal program by selecting Start ->
Programs -> Accessories -> Communications -> HyperTerminal.
2.
Make
a new connection and select a name and icon for the connection.
3.
A
“Connect to” window is displayed.
4.
Change
the Connection using modem to TCP/IP (Winsock) and enter the IP address of
the Brocade switch.
5.
Click
the OK button.
6.
Log
in to Brocade switch (default user: admin/default password: password), and then
start to capture text. Select Transfer -> Capture text -> File
C:supportshow.wri.
7.
Run
the Brocade supportshow command.
8.
After
the command completes, stop the “capture text” process (Transfer -> Capture text -> Stop).
9.
After
completing this for all switches in all related fabrics, type quit
and close the HyperTerminal session.